Universal Helios Grand Hotel, a Loews Hotel

Overview

Universal Helios Grand Hotel, a Loews Hotel

Step into a sunlit sanctuary, where light, life and laughter abound. Rising above the waters of Celestial Park, Universal Helios Grand Hotel, a Loews Hotel, puts you at Universal Epic Universe. A shining gateway to adventure, Universal Helios Grand Hotel isn’t just near the park; it’s the sun that overlooks it. The golden dome of the hotel reflects the Florida sunshine, a beacon for miles.

You’ve entered a majestic escape where you’re immersed in the brilliance of Epic Universe day and night.

Guests will enjoy extraordinary dining, a rooftop bar with incredible views, and relaxing amenities that will make your stay exceptional. And only guests of Universal Helios Grand Hotel enjoy a dedicated entrance to the park along with other exclusive theme park benefits.

This is your place in the sun. Welcome to Universal Helios Grand Hotel.

Theme Park Benefits

Breeze into one of the Universal parks up to an hour earlier than regular guests with Early Park Admission* (valid theme park admission required; select attractions). Plus, you’re staying WITH Universal Orlando — so it’s always quick to hop between your hotel and the parks with complimentary transportation.

Terms and Conditions
*Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Rooms

Featuring hues of blue and rose, the guest rooms of Universal Helios Grand Hotel evoke the tranquility of a blissful garden, with impressionistic depictions of flowers adorning the headboard. The accommodations are Mediterranean inspired and continue the hotel’s theme of walking amongst the gods and goddesses, many offering views of Universal Epic Universe.

All rooms at Universal Helios Grand Hotel will include:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

Room Type Descriptions

POOL VIEW STANDARD TWO QUEEN BEDS - 325 SQUARE FEET
You’ve never been this close to a theme park. You’re practically staying in it. This 325 sq. ft. room features two queen beds and a bathroom with separate bath and vanity areas. Maximum occupancy of 5 guests with a rollaway (fees apply).

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

THEME PARK VIEW TWO QUEEN BEDS - 325 SQUARE FEER
Just outside your window is Universal Epic Universe. This 325 sq. ft. Theme Park View room features two queen beds and a bathroom with separate bath and vanity areas. Maximum occupancy of 5 guests with a rollaway (fees apply).

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

DELUXE TWO QUEEN BEDS - 415 SQUARE FEET
Deluxe rooms offer even more space. This 415 square foot room features two queen beds, a sleeper sofa, and separate bath and vanity areas. Maximum occupancy of 5 guests.

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

THEME PARK VIEW DELUXE TWO QUEEN BEDS - 415 SQUARE FEET
Just outside your window is Universal Epic Universe. This 415 sq. ft. theme park view deluxe room features two queen beds and a bathroom with separate bath and vanity areas. Maximum occupancy of 5 guests.

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

KING BED - 340 SQUARE FEET
You’ve never been this close to a theme park. You’re practically staying in it. This 340 sq. ft. pool view room features a king bed and a bathroom with separate bath and vanity areas. Maximum occupancy of 3 guests with a rollaway (fees apply).

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

THEME PARK VIEW KING BED - 340 SQUARE FEET
Enjoy epic views of Universal Epic Universe. This 340 sq. ft. theme park view room features a king bed and a bathroom with separate bath and vanity areas. Maximum occupancy of 3 guests with a rollaway (fees apply).

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request

HOW TO TRAIN YOUR DRAGON KIDS SUITE - 545 SQUARE FEET
This 545 sq. ft. suite features a king bed, along with a separate kids’ room with two twin beds that’s themed in heartwarming and imaginative How to Train Your Dragon decor. The bathroom includes separate bath and vanity areas, and the common area features a small sleeper sofa and a small refrigerator. Maximum occupancy of 5 guests with a rollaway (fees apply).

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request
• Cotton signature bathrobes and 100% combed and ringspun cotton terry towels

KING SUITE - 495 SQUARE FEET
You’ve never been this close to a theme park. You’re practically staying in it. This 495 sq. ft. suite features a king bed in a private bedroom and a bathroom with separate bath and vanity areas. The common area includes a small sleeper sofa, microwave and small refrigerator. Maximum occupancy of 4 guests with a rollaway (fees apply).

This room includes:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request
• Cotton signature bathrobes and 100% combed and ringspun cotton terry towels

CELESTIAL SUITE - 740 SQUARE FEET
You’ve never been this close to a theme park. You’re practically staying in it. This 740 sq. ft. suite features a king bed in a private bedroom and a bathroom with separate bath and vanity areas. The common area includes a sectional sleeper sofa, dining table, microwave and small refrigerator. Maximum occupancy of 4 guests with a rollaway (fees apply).

Additional amenities include:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Microwave
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request
• Cotton signature bathrobes and 100% combed and ringspun cotton terry towels

HOSPITALITY SUITE - 1200 SQUARE FEET
The place to stay when you’re entertaining, this 1200 sq. ft. suite includes a private bedroom with a king bed and a bathroom with separate vanity and bath areas. Within the common area are a sectional sleeper sofa, two fixture powder bath with toilet and single sink vanity, kitchen with small sink, kitchen island with bar seating, a refrigerator with freezer and a microwave. Maximum occupancy of 4 guests with a rollaway (fees apply).

Additional amenities include:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request
• Cotton signature bathrobes and 100% combed and ringspun cotton terry towels

PRESIDENTIAL SUITE - 1500 SQUARE FEET
This 1500 sq. ft. suite delivers the ultimate comfort with a private bedroom featuring a king bed and a bathroom with separate bath and toilet areas along with a walk-in closet. Within the common area are a sectional sleeper sofa, two fixture powder bath with toilet and single sink vanity, kitchen with small sink, kitchen island with bar seating, a refrigerator with freezer and a microwave. This suite also includes a private fitness area with 55” flat panel TV and exercise bike. Maximum occupancy of 2 guests.

When you want the ultimate in comfort, this 1500 square foot suite delivers. In addition to a private bedroom with a king size bed, the common area includes:
• Sectional sleeper sofa
• Two fixture powder bath with toilet and single sink vanity
• 55” flat panel TV
• Kitchen with small sink
• Kitchen island with bar seating
• Refrigerator/freezer Unit
• Microwave
• Private fitness area with 55” flat panel TV and exercise bike

The three-compartment, five-fixture bathroom includes:
• One compartment containing a tub, shower, and double sink vanity
• A second compartment containing a toilet
• A third compartment containing a walk-in closet

Additional amenities include:
• 300-thread-count, 100% cotton bed linens
• 55” flat screen TV with HD channels, on-demand in-room movies and video checkout (fees apply)
• Mini refrigerator
• Single cup coffee maker with gourmet coffee and assorted teas
• Convenience outlets, USB outlets, and phone jack
• Julien Farel shampoo, conditioner, bath gel and lotion
• Body soap and facial soap
• Hairdryer and lighted makeup mirror
• Tablet-based controls for lights, temperature, TV, and more
• Iron, ironing board
• In-room safe large enough for a laptop, tablet, and camera
• Complimentary wireless internet access in-room and in public areas (charges apply for high-speed access)
• Telephone – on desk with dual voice lines, data port, and voicemail
• Complimentary turndown service upon request
• Cotton signature bathrobes and 100% combed and ringspun cotton terry towels

ADA COMPLIANT ROOMS
Helios Grand Hotel will offer ADA Accessible Rooms in three varieties.

HEARING ACCESSIBLE ROOMS
Rooms for the hearing impaired will include all the amenities of regular rooms, but will also come equipped with extra features, including a visual alarm and doorbell, flashing light on the phone, and an outlet near the phone for TTY access.

• Visual alarm and doorbell
• Flashing light on the phone
• Outlet near the phone for TTY access

MOBILITY ACCESSIBLE WITH TUB
These ADA compliant rooms have all the wonderful accents of their non-ADA counterparts, but with added features for ease of accessibility, including tub with grab bars, handheld shower, toilet with grab bars, and doors with 36" wide openings.

• Tub with grab bars
• Handheld shower
• Toilet with grab bars
• Doors with 36" wide openings

MOBILITY ACCESSIBLE WITH ROLL-IN SHOWER
Featuring all the amenities of its non-ADA counterpart, this handicap accessible room will also include a roll-in shower with grab bars and handheld shower, toilet with grab bars, and doors with 36" wide openings.

• Roll-in shower with grab bars and handheld shower
• Toilet with grab bars
• Doors with 36" wide openings

CLUB ROOMS
Guests staying on the Club Level enjoy exclusive extras.

• Access to our 1,345 square foot lounge located on the ninth floor
• Evening turndown service and cotton signature bathrobes
• Complimentary coffee, assorted teas, and soft drinks throughout the day
• Continental breakfast and a snack served daily
• Hot and cold hors d'oeuvres with complimentary beer and wine for guests 21+ with valid photo ID.
• Personal concierge services to help with all your vacation needs
• A sweet treat each night
• TV viewing area and board games lending library

Dining

At Universal Helios Grand Hotel, the dining is divine. There are so many options when it comes to satisfying your tastebuds. In addition to a three-meal restaurant and a lobby bar, there’s a coffee outlet with gelato and grab & go items, a rooftop bar with small plate food offerings, a pool bar and grill and room service.

FLORA TAVERNA
Serving breakfast, lunch and dinner, Flora Taverna offers a full breakfast buffet and Mediterranean comfort foods. Featuring an open kitchen, live cooking, pizza oven, open grills, and a gyros station, the light and airy atmosphere is the perfect complement to any meal. Whether dining indoors or al fresco, guests have amazing views of Epic Universe.

AURORA MARKET
From breakfast to dessert, Aurora Market is the contemporary grab & go area featuring a coffee bar and offering croissants, cakes, paninis, wraps, salads, gelato and more. It’s the conveniently delicious option for those who can’t wait to get out to the day’s adventures.

LOTUS LAGOON
Whether you're spending the day soaking in the pool, relaxing in a cabana or watching a poolside movie (weather permitting), this casual bar and grill is at your service. Cool off with a frozen cocktail, cold beer or refreshing fountain drink. When hunger strikes, snacks and appetizers can be ordered and enjoyed in the open-air restaurant or right from your chair.

BAR HELIOS AT UNIVERSAL HELIOS GRAND HOTEL
With three distinct areas, the lively circle bar with 360-degree views; the intimate dining area, and the al fresco area with stunning views of Universal Epic Universe, Bar Helios is comfortable and stylish. The menu offers much-loved comfort food, like burgers and sliders, salads, seafood, lamb and chicken gyros, and some creative tapas and anti-pasta.

ROOM SERVICE
We’re on-call and at your service. Whether you want breakfast in bed or crave an evening snack, you’ll find a wide variety of menu options to choose from.

Amenities

When you aren’t out in the parks having the time of your life, Universal Helios Grand Hotel, a Loews hotel, is an extension of the fun, with plenty of ways to let loose - or just hang loose. From the beautiful, zero-entry pool to the private cabanas for rent, game room (fees apply) and gym, the options for unwinding at Universal Helios Grand Hotel can’t be beat.

RESORT-STYLE POOL
This sparkling, zero-entry pool is a great place to take a day. There are 18 private cabanas available for rent, a hot tub, and food and drink service will come to you. If you’d prefer, the poolside bar and grill, Lotus Lagoon is a great place to sit and unwind. The pool also hosts organized activities, games and poolside movies. Poolside recreation activities are available from 10 am–10 pm, weather permitting, and hours will adjust seasonally. Hours and activities subject to change without notice. Other restrictions may apply.

PRIVATE FOR RENT CABANAS
Want to feel extra-special? Rent one of 18 private, poolside cabanas and recline in splendor like a Greek god. Order some food and drinks, draw the curtains, take a nap, and dream that this vacation never ends.

WATER RECREATION ACTIVITIES
Make new friends and have a blast. There are a variety of activities to participate in at the pool, including games, poolside movies (weather permitting) and contests. Check with the front desk to find out what’s happening during your stay. Poolside recreation activities are available from 10 am–10 pm, weather permitting, and hours will adjust seasonally. Hours and activities subject to change without notice. Other restrictions may apply.

UNIVERSAL STUDIOS STORE LOCATED IN LOBBY
When you get home, make sure your friends know where you were. Show off with a t-shirt, hoodie, sweatshirt or even a wizard robe. At the Universal Studios Store located in the lobby, stock up on apparel and souvenirs. You’ll also find many of the necessities that sometimes get left at home in the rush to pack, so don’t fret if you forgot that toothbrush.

FITNESS CENTER
Just because you’re on vacation doesn’t mean you have to skip your workout routine. The complimentary fitness center has a variety of strength and cardio equipment, so you can avoid the guilt trip and get in your reps.

GAME ROOM
Online gaming is great, but there’s no substitute for the time-honored tradition of standing at a console, steering or flying your way through a challenging course. Purchase a game card and then blast, zap and race your way through a variety of arcade games in the hotel’s game room. (Game Room is a surcharge).